Table of content

Main contact information

ThePokies 89 support offer five contact methods, including live chat, email and phone, ensuring that players receive accessible and timely assistance. The support system is designed to handle enquiries efficiently, with dedicated channels for general support and VIP support. Hours of operation and response times are clearly stated, reflecting the casino's commitment to transparency. A structured process for escalating issues ensures thorough resolution and an active presence on social media platforms facilitates additional engagement and support.


Contact Information

Operating Hours

Response Time

Enquiry Guidelines

Email Support

[email protected] 


Within 24 to 48 hours

Include username, detailed issue description, and relevant IDs (transaction, game) in the email for expedited resolution.

Telephone Support

+61 2 8005 5700


Immediate assistance

Have user ID and relevant details ready. Specify the issue. Some issues may require follow-up via email or scheduled calls.

Live Chat Support

Website/Mobile App


Immediate to 2 minutes

Access via the "Live Chat" button. Prepare user ID and concise issue details (transaction ID, game ID) for quick resolution—instantaneous responses with a possible short wait.

Zendesk Chat

Via 'Support' tab


Within 5 minutes

Utilise the 'Support' tab on the website. Offers chat and ticket automation for a seamless customer support experience.

Telegram Chat Support 


Immediate response

Access via the provided link. Offers real-time assistance and support for inquiries, account issues, and more, facilitating direct communication with support staff.

Here's a table summarising the support options.

FAQ and Troubleshooting

The FAQ and Troubleshooting section of the Pokies 89 website is a comprehensive resource, efficiently organised and easily accessible via the FAQ tab. It expertly covers various topics, from account issues to gameplay questions, ensuring that solutions to common problems can be found quickly. Regular updates keep the content relevant, making this section an invaluable tool for new and experienced players looking for immediate answers without contacting Customer Support. This well-maintained FAQ section greatly enhances the user experience by providing clear, concise and helpful information, reflecting the casino's commitment to player satisfaction and support.

You can also write complaints here related to issues of payments, payment speed, processing cashout applications 

How to get in touch with support

Email support is ideal for non-urgent queries with a 24-hour response time. Telephone support provides instant help 24/7 but may include call charges. The quickest and most convenient contact method is live chat, available via the website or app. Zendesk Chat offers an automated solution during specific hours, while Telegram Chat allows quick, flexible messaging. Live chat is recommended for fast issue resolution, but the best contact method varies based on the nature of the enquiry, personal preference, and urgency.

Email Support

  • Ideal for non-urgent queries
  • Response time: 24-48 hours

Telephone Support

  • Provides instant help
  • Available 24/7
  • Possible call charges

Live Chat Support

  • Quickest and most convenient method
  • Accessible via the website or app
  • Recommended for fast issue resolution

Zendesk Chat

  • Automated solution available during specific hours

Telegram Chat

  • Allows for quick, flexible messaging

VIP Member Support

Pokies 89 offers VIP players dedicated support, including 24/7 access to a personal account manager for priority assistance. This exclusive service features faster response times and direct communication channels, such as a dedicated email and phone line, to meet VIPs' immediate and personalised support needs.

Frequently Asked Questions (FAQs)

Answers to frequently asked questions on customer service at Pokies Net.

What is the best way to contact you for non-urgent issues?

Email support is ideal for non-urgent queries. You can expect a response within 24-48 hours. Send emails to [email protected] with detailed information about your issue for a quicker resolution.

How do I get instant support?

For instant support, telephone support is available 24/7 at +61 2 8005 5700. Standard call charges may apply. Alternatively, Live Chat provides immediate assistance with minimal wait times and is accessible directly from the website or app.

Is there a way to get support out of office hours?

Yes, live chat and phone support are available 24/7 for immediate assistance. Zendesk Chat and Telegram Chat provide support options outside traditional business hours.

Are there any charges for calling your telephone support?

Yes, there may be standard call charges for phone support, depending on your service provider. The phone number is +61 2 8005 5700.

How does the live chat support feature work?

Live Chat is accessible directly from the ThePokies 89 net website or mobile app. Click on the "Live Chat" button in the bottom right corner for instant assistance. It's available 24/7 with expected wait times ranging from immediate to 2 minutes.

What is Zendesk chat, and how does it work for you?

Zendesk Chat is a modern, automated chat solution available Monday - Friday, 9 am - 5 pm (GMT+10). It's designed to provide faster customer support through automation and is accessible through our website's 'Support' tab.

Can I use Telegram to communicate with your support team?

Yes, Telegram Chat provides a flexible messaging app-based alternative for quick queries. It's convenient for users familiar with or prefer messaging app interfaces.

What should I include in my queries to ensure a quick resolution?

Whether you are contacting us by email, phone or live chat, include your username, a detailed description of the problem, and any relevant transaction or game IDs. Being specific will help speed up the resolution process.

What exclusive support channels are available to VIP players?

VIP players enjoy dedicated support through enhanced services, including priority in live chat queues, dedicated account